Welcome to Cupid's Cadence 2026. This Privacy Policy explains how Jasarena India Pvt. Ltd. ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website, purchase tickets, or attend our event.
Your privacy is important to us. We are committed to protecting your personal information and being transparent about how we use it.
1. Information We Collect
1.1 Personal Information
When you book tickets or register for Cupid's Cadence 2026, we collect the following personal information:
- Contact Information: Full name, email address, phone number
- Identification Information: Age verification details (18+ mandatory)
- Payment Information: Billing address, payment method details (processed securely through our payment gateway)
- Booking Information: Package selection, add-ons, number of attendees, special requests
- Communication Data: Your correspondence with us via email, phone, or contact forms
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
1.3 Event Day Information
During the event, we may collect:
- ID verification data for entry (as per our couples-only policy)
- Photographs and videos for promotional purposes
- Feedback and survey responses
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Ticket Processing & Event Management
- Processing and confirming your ticket bookings
- Sending booking confirmations and e-tickets
- Managing event check-in and access control
- Verifying age and couple-entry requirements
- Fulfilling add-on services (proposals, photography, etc.)
2.2 Communication
- Sending important event updates and announcements
- Responding to your inquiries and support requests
- Providing customer service assistance
- Sending promotional materials (with your consent)
2.3 Legal & Security
- Complying with legal obligations
- Preventing fraud and unauthorized activities
- Enforcing our terms and conditions
- Ensuring event safety and security
2.4 Analytics & Improvements
- Analyzing website usage and performance
- Improving our services and user experience
- Conducting market research and surveys
- Planning future events
3. Information Sharing & Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing (payment gateways)
- Email communications and marketing
- Event management and ticketing
- Photography and videography services
- Venue management and catering
- Website hosting and analytics
3.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Respond to emergencies
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.4 With Your Consent
We may share your information with other parties when you explicitly consent to such sharing.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All payment transactions are encrypted using SSL/TLS technology
- Secure Storage: Personal data is stored on secure servers with restricted access
- Access Controls: Only authorized personnel have access to personal information
- Regular Audits: We conduct security assessments and updates regularly
- Data Minimization: We collect only necessary information for our services
Important: While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your login credentials confidential.
5. Your Rights & Choices
You have the following rights regarding your personal information:
5.1 Access & Correction
- Request access to your personal information
- Update or correct inaccurate information
- Request a copy of your data in a portable format
5.2 Deletion & Restriction
- Request deletion of your personal information (subject to legal requirements)
- Request restriction of processing in certain circumstances
- Object to processing based on legitimate interests
5.3 Marketing Communications
- Opt-out of promotional emails by clicking "unsubscribe"
- Manage your communication preferences
- Withdraw consent for marketing at any time
5.4 Cookies
- Manage cookie preferences through your browser settings
- Opt-out of analytics tracking
- Disable non-essential cookies
To exercise any of these rights, please contact us using the information provided below.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
6.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing for targeted advertising
6.2 Third-Party Cookies
We may use third-party analytics services (e.g., Google Analytics) to understand website usage. These services may use cookies to collect information about your browsing activities.
7. Children's Privacy
Cupid's Cadence 2026 is an event for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.
8. International Data Transfers
Your information is primarily processed and stored in India. If we transfer data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Booking Information: Retained for 7 years for tax and legal compliance
- Marketing Data: Retained until you unsubscribe or request deletion
- Website Analytics: Typically retained for 26 months
- Communication Records: Retained for customer service purposes (typically 3 years)
10. Photography & Video Policy
By attending Cupid's Cadence 2026, you acknowledge that:
- Photography and videography will take place throughout the event
- Your image may appear in promotional materials, social media, and marketing
- You grant us permission to use photographs/videos for promotional purposes
- If you do not wish to be photographed, please inform our staff at the event
11. Third-Party Links
Our website may contain links to third-party websites (e.g., payment processors, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for material changes
We encourage you to review this Privacy Policy periodically.
13. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:
- Contract Performance: To fulfill our ticketing and event services
- Legitimate Interests: To improve our services and prevent fraud
- Legal Obligations: To comply with tax, accounting, and regulatory requirements
- Consent: For marketing communications and non-essential cookies
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Response Time: We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please call us directly.
15. Consent
By using our website, booking tickets, or attending Cupid's Cadence 2026, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our services or provide us with your personal information.
Thank you for trusting Cupid's Cadence 2026 with your information. We are committed to making your Valentine's experience safe, secure, and unforgettable.